QF-IRO-06 – Client Satisfaction Survey Form

BENGUET STATE UNIVERSITY

INTERNATIONAL RELATIONS OFFICE

The Lead Ofﬁce in Facilitating and Coordinating International Partnerships for the University

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ICFEC 2025

CLIENT SATISFACTION SURVEY FORM

Name of Client

Date

OrganizationGovernment AgencyPrivate InstitutionNon-Gov’t. Org.Others:

Others:

Client TypeLocalInternational

Client DescriptionTeachingStudentNon-TeachingAlumniOthers:

Others:

Service/s AvailedFacilitation of VisitRequest for Travel ClearanceMobility ApplicationOthers:

Facilitation of VisitExploratory/Establish LinkageFulfillment of MOU/MOA AgreementFollow-up visitStaff Teaching/Training MobilityStudent Exchange/MobilityVolunteerVisiting Scientist/ResearcherVisiting ProfessorProject Implementation

Others:

Please tell us your level of agreement with the statements below based on the service/s provided by the office using the evaluation criteria below. Kindly check the box corresponding to your choice.5 – Strongly Agree 4 – Agree 3 – Neutral 2 – Disagree 1 – Strongly Disagree

1. The service/s I need was/were provided within the timeline set by the office.54321

2. The personnel/s provided me with accurate information and/or data.54321

3. The appropriate service I need was provided completely.54321

4. The attending personnel/s used a language or dialect that I can easily understand.54321

5. The attending personnel/s was/were courteous, respectful, and accommodating.54321

6. The attending personnel/s knew exactly what s/he/they are/are doing.54321

7. Escort, transportation, and accommodation were adequately provided.54321

Overall Satisfaction Rating😃 – Very satisfied😌 – Satisfied😐 – Neutral🙁 – Dissatisfied😫 – Very Unsatisfied

Remarks

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Visit us at 2nd and 3rd Floor Land Bank Building, Benguet State University Compound, La Trinidad, Benguet, Philippines

Contact Us

(074) 619 – 8097

ir.office@bsu.edu.ph

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